My job.. step by step

1. talk to the end customer
   
2. work with them to determine their requirements
   
3. go to the development teams
   
4. go back to the customer and figure out what they absolutely HAVE to HAVE
   
5. go back to dev and get commitment from them on when they can deliver what the customer needs
   
6. tell the customer they'll get what they have to have (not what they want) on X date
   
7. dev says they can't do X date (even though they committed to X date)
   
8. go back to the customer and tell them they won't get it on X date
   
9. go back to dev and demand a REALLY committed date
   
10. dev gives Y date
    
11. go back to the customer and tell them they'll get it on Y date and Y date is REALLY committed
    
12. dev teams say nope, can't make Y date
    
13. go back to the customer and tell them they can't get what they need on Y date
    
14. dev teams say they could give the customer less than what they need on Z date (Z=Y+6months) this time they're really REALLY committed
    
15. go back to customer and ask them if they would like some lube as they get screwed yet again